Shipping policy

Shipping Method

 Estimated Delivery

Price

Standard Shipping

2 - 5 Business Days

$8.00

FREE - orders $250+ 

 

Important Information:

  1. We aim to have all orders shipped the same business day if placed before 11AM (EST). Orders placed Friday after 11AM EST will be shipped the next business day (Monday).

  2. 2-5 day shipping applies to 48 contiguous states.

  3. Standard Shipping is offered for all 50 States within the US. This shipping option also includes PO Boxes and APOs/ FPOs. 

  4. If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

TRACK YOUR PACKAGE: 

Once your order has been successfully packaged and labeled, you will receive an email with your tracking number. The email provided includes all of the information needed in order to track your package. You will then be able to locate your package after it has left our facility. If you are having difficulties tracking your package, feel free to contact us at Team@lowkeyfh.com. Remember to provide your order number in the email for faster tracking. 

 

LOST OR STOLEN PACKAGES: 

Please contact your local post office if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please contact us at team@shaddowandfish.com after you check your local post office.

We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be re-shipped at customer expense.

 

DEFECTIVE OR DAMAGED MERCHANDISE: 

Please inspect your order upon reception and contact us at team@shaddowandfish.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any quality issues must be reported within 72 hours after you receive your item(s) and all items must have tags still on and be in unworn condition.